I bought xmas presents on Black Friday, in November 2020, for Christmas presents and another bath shortly after that. The second purchase arrived before the first purchase had been dispatched, so i notified TFS, in which they instructed that the 1st parcel would arrive on 7th December. I didn't receive the parcel. Since then, i have contacted TFS, tried to redelivery, thinking this was a mistake and been to the Royal Mail Depot and started an investigation. I've filled in a form from TFS sent endless emails and not a refund in sight, or new product's. I'm so disappointed, over £100 down and not a care given by TFS. Ive followed all the protocol guidance and seriously considering the ombudsman. A reassuring call or email would suffice with an actual update, but all they respond with is.. "were looking into it"... that is not an update, that is fobbing your customers off! I have done as much as i can to track the parcel down. Under the Consumer Rights Act 2015, its TFS that is responsible to ensure the order is delivered and to agree to an alternative place to leave the parcel, this has not happened. Its well over three months since I purchased these items and not one single customer service team advisor from TFS has given me a sufficient update, I am beyond frustrated and disappointed now. Customer Service speaks volumes... its safe to say that I will NOT be purchasing again, or recommending to anybody in the future. In short.... no parcel, no refund, and no alternative products dispatched... Very poor