Ordered 2 bottles of Paco Rabanne (original) aftershave as presents but when they arrived they were 2 bottles of Paco Rabanne Million. I contacted customer service and sent a picture of the 2 bottles that had been delivered along with my order details, their reply asked me to send even more pictures of the packing, delivery note (which clearly showed my original order) and the bar codes of the bottles. I cant understand why they would do this.... the items delivered cost more than the ones I had ordered (in hindsight I should have just kept them if I'd known what the customer service or lack of it was like). They sent me an address label for their click and collect service which meant I had to take it to a store... they informed me they dont collect from the delivery addresses! I ordered online for the convenience - big mistake!!! I was asked several times if I wanted a replacement which I confirmed I did and also put it on the return packing note..... they refunded me!!! It cost me £10 more to order elswhere... like others on these reviews I will never use them again.