Worst customer service I've encountered in a long time. Order placed 20/07/21 never received. They sent my a copy of supposed receipt from Royal Mail initialed BIN, I'm ITK. They've kept me waiting while RM investigate. Well we all know what that means. Their issue is with RM but they've kept my £86 which is just wrong. Multiple emails asking for updates have been replied to then today I get a message asking for more details so they can find me. Zero stars should be possible. Go to Fragrance Direct for better service. This lot are a disgrace.
3 years ago
The Fragrance Shop has a
1.5
average rating
from
207
reviews
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