Absolutely awful company and customer service is non existent. They charged me twice for a product, they have promised to refund my money but after nearly 6 weeks I still have no refund. When I phone, they promise it will be sorted. When I email, they promise the refund will be with me in 5 days. This is THEFT and they don't even care. I wonder how many other people they have scammed in this way. If you take a look at the negative reviews, the reply from Fragrance Shop is a standard reply to each and every complaint. They say there is no customer number when some people have included a customer number. They give you an email address to write to and then ignore the emails. I have emailed this address so I know!! Avoid like the plague itself.