Placed my order on line and payed. Had a message to call them and was told my bank hadn't verified my address. Total rubbish as my cc is registered to my home address . Was told to supply a bank statement ( erm NO) or a utility bill. I explained that my husband deals with the utility bills and there was silence at the end of the phone. After me saying HELLO ? i was told the same thing again. I emailed my current Council Tax bill to them showing joint names and was told that it was no good as they needed a utility bill that was under 3 months old. My council tax bill is for 2018/2019 showing 12 months payments not 10 like the norm. SO CROSS i CANCELLED MY ORDER