I have had outrageous experience with… I have had outrageous experience with this shop. Purchased a perfume box as a gift which arrived unsealed. They said I could return it to receive a sealed one. Yet, the return conditions state that the return needs to be unused and sealed (!) But they agreed to exchange the box which they delivered unsealed. the exchange was painful as there was no tracking, etc... Finally, the exchange arrived. Shockingly, the exchanged box was also unsealed. Thus, I could not use it as birthday gift and had to buy another present which leaves me out of pocket. Now they are telling me I can return this, instead of apologising profusely and providing a refund. Very bad customer service which responds to emails via authomated texts instead of reading emails. the same applies to their call centre staffed with incompetent individuals.