awful awful organisation and incompetent staff. website is more often than not crashing; placed and charged me for an order twice and I had to battle to get one of the two orders cancelled and when I recieved the order, some items were not included. Within 1 minute of sending a whatsapp message to customer services, a silly customer services representative sent a long text confirming she checked with the warehouse and they confirmed checking and disptaching all items. I asked for evidence and all she did was send a line, clearly an extract from screen, showing SKU (which is the item number) and 2 beside it. when I asked for evidence that they did indeed include all items in the box, they said they dont have it. never again, useless website, terrible untruthful staff and rubbish service
1 year ago
The Perfume Shop has a
2.2
average rating
from
131
reviews
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