** WARNING TO PERSONS BUYING FROM THE PERFUME SHOP ** AT THE TIME OF ORDERING YOU GET THE OPTION TO REQUEST A FREE ITEM, ONCE YOUR ORDER IS PLACED AND PAID FOR, THE NEXT DAY THE PERFUME SHOP SEND A MESSAGE TO SAY THE FREE ITEM IS OUT OF STOCK AND THAT THEY HAVE DESPATCHED ONLY THE ITEM YOU PURCHASED AND PAID FOR! THIS IS CRAFTY SELLING. I HAVE CONTACTED THE PERFUME SHOP, THEIR CEO DOES NOT RESPOND, YOU JUST GET AN EXCUSE FROM A CUSTOMER SERVICE ASSISTANT I AM THINKING ABOUT CONTACTING TRADING STANDARDS. I HAVE CONTACTED BBC WATCHDOG ROGUE SELLERS NEED EXPOSING Placed an order yesterday for a perfume on The Perfume Shop website. Today I received an email stating that the free lipstick was out of stock that I was entitled to. The whole reason I made my purchase from The Perfume Shop was because of the free gift. WHY THE PERFUME SHOP DID NOT SEND ANOTHER FREE ITEM IN IT'S PLACE I DON'T KNOW VERY UNFAIR WAY OF SELLING AND VERY POOR CUSTOMER SERVICE. I have sent an email to The Perfume Shop CEO for their thoughts on the matter. Reply to Megan the option should not be changed after the event of a Customer ordering, it could have changed their mind ordering. I WOULD NOT HAVE ORDERED IF I KNEW I WOULD NOT HAVE GOT THE FREE GIFT IT IS FALSE SELLING