Im sick and my boyfriend bought me 2 gift cards worth £200, I get attacks for which I’m hospitalised and so the perfumes scent really help me. Anyhow I purchased 5 perfumes and one of the most expensive ones Si was missing but the box weight etc was all correct just one item missing. So called headoffice filled in a form and sent over then received an email to say they have concluded investigations and that everything was in the box when packed!! I was shocked so called headoffice again and they said oh it was out of stock but don't worry we’ll rectify it by sending you another gift card and 20% off for the ordeal. So went back on my app ordered Si again which came with a free sample. Once again I received the box but without the Si just the sample again! I was furious with all the stress/hassel and time this is causing me. So I called headoffice again and they said oh its coming in a different package don't worry. She then gave me the tracking number and I was gobsmacked as if I hadn't have called non of this information is on my app, it says the order is completed and has just one tracking number, So how would I have known! Besides it seems odd that the weight on the box is more than the samples inside specially if its arriving in a different package and its also odd to me that they would send a large box with 4 perfumes and a free bag but then they would send one perfume and 2 small samples separately. And to top it all up because Im upset and cant take it with them and their dishonest approach towards me, the headoffice hanged up on me because I was so upset. These guys have no clue of what customer service means let alone providing some kind of standard. Its disgusting and disgraceful to treat your customers this way specially the loyal ones who have your app to prove it. You have made this whole entire experience dreadful for me and have bought about an onset of attacks. Something that was meant to benefit me in a positive way has done the complete opposite. Be careful everyone, always take a video of the box when opening as evidence which I have done in this case. Otherwise prepare to be disappointed to say the least. Terrible service and I will ensure everyone on social media is also warned of this companies appalling service standards and making customers worse off than they first were. Remember had I have not called for the initial missing item, it was not sent separately so I would have lost that money to a multimillion pound turnover company. That is totally unfair and I’m not sure if they are perhaps even discriminating against me at head office due to my foreign name or whatever reason they have.I will never shop here online again as long as I live.