I've been using ThredUp for over six years and, despite recent updates to their website, their product listings have gone downhill. Here is my experience: Shopping - Browsing their website used to be difficult but they've since updated their listings and search features so you can better find the things you're looking for. That being said, whoever is doing intake and listing of these items needs to be fired. In the past month I received two pairs of pants labeled as black that ended up being blue and SEVERAL tops labeled as women's that were men's and one even boy's. It's ridiculous that I've ordered items that I cannot wear because they were listed wrong. Credits were issued for these items but for my last complaint I didn't even receive the full amount back in a credit. I won't be using that credit to shop any time soon. I have gotten some items I like on there but prefer now to buy from individual sellers on other platforms so I know I'm getting what I expect. Selling - After sending several quality items and making no money off of them, I no longer send my nice things to ThredUp. I sell my items elsewhere and only send them stuff I wouldn't make any money off of. If they can't sell it then they claim to responsibly recycle them. Besides that, I have apparently reached my limit if clean out bags so I can only send donation bags. Oh well, I guess it makes a donation to a good cause and I get to clean out my closet. TLDR: don't send them your good stuff unless you expect to not make money. Customer Service - Fast and efficient if not a bit "bot-like".