A loyal customer of TM Lewin for over a decade however will not be shopping with them again. I cannot fault the quality however given they no longer have stores on the high street I felt compelled to write this review to make others aware of the ongoing issues I am experiencing.
I returned a suit on the 12th June as it was too small. After chasing several times I was assured my refund was being processed on the 1st July. It’s now the 20th July I still haven’t received my refund and I’ve just been told that TM Lewin are unable to refund customers back to the debit or credit card you paid with, it is now by bank transfer only. I’ve sent my bank details across and have now been told a refund will take at least 14 days!
Personally alarm bells are starting to ring with me and I think the company has cash flow issues otherwise why delay to this extent a refund? I wouldn’t recommend buying from TM Lewin unless you are certain of sizing etc.
3 years ago
T.M.Lewin has a
1.7
average rating
from
90
reviews
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