What has happened to TM Lewin? I’ve had a relationship with this company for over 30 years and my most recent experience has been appalling. I ordered five shirts, they arrived but some were of a different size, I contacted them straight away sent pictures as requested and asked if they could send me the right size, their answer NO. I pointed out that it was their mistake, still NO. At no point did they offer to send me what I had ordered, I could if I wished order more shirts and then go through their returns policy. This is NOT what any customer should experience, truly woeful, when I explained that my order was incorrect the customer service representative said “we sent you five double cuff twill shirts” as if the size doesn’t matter…. Incredible.