Original booking process was smooth and staff seemed to have good knowledge. We were mislead regarding the honeymoon booking package, after specifically asking we were informed that any credit remaining would be available to us however it then transpired this was not the case and could only be redeemed with Trailfinders. This should have been and must be clearer for customers. Unfortunately we encountered several issues during our trip, one of which left us in a very dangerous situation as a local tour was rebooked without our knowledge, we only found out the day before when enquiring with the hotel that the original company had gone out of business and was not reputable. Instead of our day tour we joined 2 other tourists and spent the day arguing with the local driver who seemed to be messing us around, he even called backup and a group of thugs tried to intimidate us. We had to threaten calling the local police and eventually they agreed to return us to a hotel, we got out with the other tourists at their hotel fearing for our own safety. This company then proceeded to leave notices at our hotel and one came through our door and we realised they were supposed to be returning us to the airport, we refused this and made our own arrangements. We were told in writing that resort tax was included however after being charged on arrival Trailfinders changed their mind, eventually realising their mistakes and refunding this. We were left feeling very unsafe and unfortunately would not personally use or advise use of Trailfinders again after this. For this reason I refused to even accept the £100 voucher they offered me as compensation. I had to settle loss of enjoyment through section 75 and my bank eventually handled this in my favour despite having emails from Trailfinders admitting responsibility in writing. In August 2024 I requested that Trailfinders erase my personal information, they refused to do so. I understand travel companies may retain this information for 3 years so I then requested they look to erase as much as possible, anonymise remaining personal information where possible and pass my request on to the third parties which they shared my information with. These third party tour companies did not prove to he trustworthy in my experience. This was a fair and reasonable request. Today Trailfinders again informed me by email that they have not attempted to action my request. I am not satisfied with their customer service to date, hopefully it will improve. In November 2024 I received an email confirming that Trailfinders provided my data to a third party company, the non reputable tour operator in Dubai and not the one I agreed to originally book with. At no stage did Trailfinders attempt to make me aware of this change to my original booking. Because of this, the company in dubai (who put my family safety at risk and proved to be unreliable) can now retain my personal data for another 2 years thanks to their own local laws! I can verify everything in this review.