Complete joke from start to finish . Wouldn’t even give them one star . Used the stores for years and been great but first order online for a gas meter box . First one delivered to my house had to wait in all day as no delivery time just 8-6 turned up at 5.30 and was damaged no packing in the box and had been battered by the delivery company contacted and told oh we will send another tomorrow so two more days to wait and I will make sure it’s packaged correctly this time and it’s going to be an all day wait again again . I had it sent to the Bracknell store to save me waiting all day and so the one to return could be given to them and no call or contact at all went in Friday morning to collect asked if it was checked and not damaged told yeah it’s fine. I arrive at costumers after a half hour drive and take it out and the second one sent no packaging and is even more damaged than the first unreal . I tried to contact tp and no answer did call back and went back to store finally got a call back I spoke to Oliver just went round and round as Johnny was in a meeting left the gas box with the store and told Johnny would call me back in half hour. two hours later I called back and again no answer so used called back again and half hour later I got a call back and by luck was Johnny who didn’t even know who I was and needed all my details again I said you we’re supposed to be contacting me hours ago he said oh I didn’t know that . I was offered a third attempt at replacing despite me having already said I wanted a refund and was told it was being done on Monday and said for a trade company they have no clue what they are doing and I just wanted a refund and would go somewhere else . I was told by Johnny he had asked the warehouse to put packing but they must not have to which I said so letting another get damaged and mess a customer about no answer . I said I just want a refund and ended the call. I have had to mess my customer about and left looking bad on me as they can’t sort out a simple delivery and left out if pocket as well just a complete joke and Johnny clearly didn’t care at all