Travis Perkins need to seriously invest in customer service training. I left feeling humiliated and that I was some kind of nuisance. Arrived and parked by the reception to collect an order (just some breeze blocks). Staff at the counter gave me my receipts and told me to go to "the yard". So I walked into the yard - lots of staff around but all ignored me. I went up to one to explain I was here to pick up an order, he sighed looked as my receipt and told me to park in a bay. So I did that. Again once parked was ignored. I then again grabbed a staff member - who then looked at me like I was the biggest idiot on the planet. He pointed vaguely to the other end of the yard and said "they're over there" and scoffed. Like I was supposed to know where they keep their stock. Obviously it was up to me to collect my own order from their stock (even though I was sent a email saying it was "ready for collection" . So I drove around to another area. Again ignored. Eventually a staff member came over - looked at my receipt again and pointed to a pallet (there were lots of different types of blocks). He stood there watching me load my car. When he eventually picked up two blocks in his hands - he then stood there talking to his mate whilst I waited for him to put them in my car. Q: why didn't the desk staff tell me where to go, Why didn't the first guy tell me where to go, why did I have to wait around for someone to deem to help me, how was I to know where they keep their stock, why send me an email saying my order is ready when it isn't - it's just sat in their stock where I have to divine where it is. When I am actually being served I don't expect the staff to have a conversation with their mate leaving me waiting around. All in all I felt humiliated and that I was "not in the club" as I didn't know "the rules". They seamed totally unprepared to serve a customer and that it was a strange concept to them. There is no contact on TP site to complain