I returned an oven housing kit (still in its delivery packaging) to the Plymouth branch on the 26th of March after Travis Perkins did not deliver the item on time. I was promised a refund within a few days by the Plymouth branch. I sent numerous emails chasing along with phone calls when I checked my bank balance and could not see the returned funds. I only finally managed to receive a refund on the 4th of June, which breached the Consumer Rights Act 2015 and Travis Perkins’ own Conditions of sale whereby a refund should have been issued within a maximum of 14 days (9th of April) following the return of the unopened goods purchased online. Travis Perkins were totally disorganised, unprofessional and kept purporting that a refund had already been issued despite providing evidence that it had not been received. I was disappointed that after admitting their errors, Travis Perkins were unwilling to offer a gift card or some other goodwill gesture. I will not use TP again and I would recommend checking your bank account if you have returned goods and check that TP have actually returned the funds.