Staff at my local branch cannot do enough for their customers however ordering bulk purchases online for delivery is an absolute joke. Unlike ALL their competitors their website does not tell you when items are currently out of stock, they take payment, provide a pointless delivery date (because the item(s) are not in stock and they have no idea when they will be back in stock) and then on the delivery day you were given you get the bad news and have to wait another week. If call Customer Services you speak to someone whose paid to apologise and that's it! Both times I've ordered online for delivery I've been properly let down - NEVER AGAIN!