As is true for any of these P2P sites, if everything works, it's great. That was my thought upon coming home and finding my dog safe. I was so relieved I wrote a 5 star review for the house sitter (despite some earlier issues). With that said, I found substantial damage in my house. I contacted Trusted House Sitters to see if I could change the review + to file a claim. (Something supposedly that I could do as I paid for the premium membership.) After a day, I got a message saying I could NOT change the review (why????) and that provided no help with the claim. I've tried to call 3 times and have been hung up on each time (after a lengthy wait). I've contacted them 4 more times (including through chat, which only provides chatbot links to the website which...tell me to contact them.) The role (and the reason I paid nearly $300 for this...) of a site is to interact with the members and solve these problems. But Trusted House Sitters does none of this. I would have been as well off posting a "want to stay in my house for free ;)" ad on Craigslist. Better, really, because at least that wouldn't have cost me nearly $300.