I am an honest person. I have ethics. I signed up for this with some skepticism but wanted to give them the benefit of the doubt (negative reviews). But, this is the worst experience by far I've ever had. I've been in contact with them the past week only to find how they blame "their system" everytime for their own human mistakes. I don't even want to recite this whole experience but I'll tell you in a nutshell what happened quickly. 1) I signed up and got a basic membership to *have* a housesitter for my pets. This membership should last one full year from the time you buy it. A few months passed and I decided I also wanted to be a "sitter". I followed the prompts to "upgrade" as it told me that is what I needed to do to be able to be both a sitter and get a sitter. However, the plan page I upgraded to was for an upgrade to my own "parent-pet" page. This upgrade was accidentally purchased as an error on my part. I contacted them immediately and told them I pressed the wrong upgrade and they told me straight away"our system" doesn't provide refunds. I spent my entire Saturday first talking with a bot and then someone named John who just said, "sorry" we can't do that. Here is negative part: I found a place on the site that allows you to ask for a refund (this is good) however what they don't tell you is that if you get a refund for an upgrade that you made by mistake (and remember I was going for a combined upgrade but accidentally hit the wrong button) that they WIPE out your entire membership. For three days straight I went on explaining I still want to keep my membership *and* give them money to upgrade. So, instead of doing that, they just said, "sorry" our system "won't do that'. Sorry for the inconvenience. The 'inconvenience" - you mean sorry you didn't refund me the rest of my membership but instead kept money from me that I paid for in your bank account leaving me with absolutely NOTHING. They basically stole money from me in essence and won't take any responsibility for it. I'm enraged. My page got taken down. The real sh-ty part is that now I can't even use the plan I paid for. It's entirely fraudulent. I wouldn't trust them with anything.