Dear pet & homeowner, If you love your home, care about your pets and a good relationship with your neibours, delete this app and run from their service as far as you can. I have had a membership for a year and had all kind of bad and worst experiences. The only one that worked was the first sitter and thats why i decided to give it a chance. The second one broke a window glass that i paid out of my pockets, and the 3rd ond 4rd canceled 2 weeks and 2 days before I was leaving. Both for the same petsitting. Dont let you get fool, the million $ insurance they offer is not what you think and more difficult to claim for it than you may be imagine, and the sitters can cancel on you as late as in the same day you may have your plane tikets to leave the country, with NO PENALTY OR SOEVER FOR THE PETSITTER no matter of it is legitimate or not since even braking the code of conducts of this website doesnt mean a penalty for the pet sitter and in the case they come with a rare legible excuse, it wont be ask for a prove of anything. Our last wanted-to-be -petsitter raised so many red flags when I told her that my friend would pop up once in a while to pick up the mail and check if she needed something and how my pets were doing that her reaction and behavior made me to get the police involved to get my home key back from her after she canceled on the sitting 2 days before i was traveling away for 2 months. She was stupid enough to write in the "trusted"housesitter chat that my friend coming by was the reason why she was canceling but not even because of that will makes the company to penalize the sitter. In the other hand, to see how she freaked out for my friend coming to check on her and the mail made me wonder was she was hidding so bad and I relized that this set up is perfect for criminal activities that could be hidden easily in the privacy of petsowner home with their consent, such prostitution, human smuggling or trafficking. It might sounds a bit exagerated but as a foreign (and I am not originally from USA) you are not asked for police clarence from your home country in this site and my last 3 confirmed sitters happens to be Ukrainians leaving in USA, included the last unfit. YOU HAVE NO WARANTEES OF CRIMINAL CLEARANCE PROVIDED FROM THIS SITE. Sure enough your pet babies will never be able to tell all what they saw. The help service, emergency and unexistance telephone of contact (wich is a record masching telling you to go to the website and make a complain) WON'T HELP YOU AT ALL in situations like mine to mediate with the sitter when she refuses to talk to you to clear possible misunderstandings or return the key. They won't make sure either that the sitting would be cover by someone else more reliable. They reched out to me, days after the date of my departure and only because my membership had expired and wanted me to renew it. They told me that for the monetary lost on this trip they strongly recommended me to upgrade my membership to be cover by cancelations. I got so stressed that i got rushes all over my body and I never found a sitter for my babies for that dates. I hope my dramatic experience will make aware more pet owners about the lack of protection in this site for the ones who have the most to loose.