So the real issue with THS is their customer service reviews are so bad and they do not seem to care. They have been promoting their service as a freebie for all which is totally wrong - this pays a huge disservice to pet owners, pet sitters and the pets themselves. Pet Sitting is absolutely not a freeload. That's while happily collecting subscription fees with no guarantees from them. If there every was a company who deserved a kick up the *ss it is this lot. I just signed up with trustmypetsitter.com as an alternative and they are already blowing THS out of the water. No membership fees and they run with the same model as Air Bnb - its free to list and you only pay if you are successful.