We had an awful experience with a sitter. A sitter lied to us about arriving and staying at our home. The sitter abandoned the stay and only arrived at our home once we involved Trusted Housesitter’s support. The incident was reported to Trusted Housesitter’s and Ringdoorbell video footage was provided along with date and time stamped texts. This evidence showed texts from the sitter lying to us saying they were at the home when they actually showed up 36 hours after the sit started. We had evidence of three separate lies with corresponding ring doorbell footage showing the sitter was not at the home for the first 36 hours of the sit. The sitter arrived for the initial walk through and key pick and did not return until 36 hours after the agreed upon start of the sit. Additionally we provided Trusted Housesitter’s support with ring doorbell footage where the sitter shared home security information with a third party in a very public setting, just meters from an active street and city sidewalk. This security breach could have potentially allowed strangers into our home. Trusted Housesitter’s has only given this sitter a warning and has not removed the sitter from the site. I am fearful for future pet owners whose furry friends may be abandoned without food, fresh water, and toilet relief for over a day all while being lied to by this sitter that they are there. Trusted Housesitter’s offered me 6 months of free service, which is appalling when this cost could offset cancelling a dangerous sitter’s account instead. Additionally trusted Housesitter’s support advised me that in the future I need to provide a full list of not only what a sitter can do but what they can’t do on a sit. They blamed me for listing the sit dates accurately and listing “staying at the home overnight” as a sitter responsibility. They implied I needed to specifically state “sitter can not arrive 36 hours late” or “sitter can not lie about arriving for the sit when they aren’t there” or “sitter can not lie about staying at the home overnight when they didn’t” or “sitter can not tell a random person where a spare key to the home is located”. The fact that a homeowner must write out every dangerous situation that a Housesitter isn’t allowed to do puts pets and homeowners in danger. What if a homeowner doesn’t explicitly state that a pet should not be fed bleach or thrown off the roof? What if a homeowner doesn’t tell a sitter not to light the curtains on fire or throw the TV out the window? Is the homeowner partially to blame when they didn’t foresee untrustworthy behavior from a Trusted Housesitter? Trusted Housesitter’s knowingly keeps untrustworthy and deceptive sitters on their site and does not remove them after dangerous code of conduct violations.