Don't be fooled by these faux polite responses from Trusted Housesitters below your reviews; TH is rife with double -standards, and TH customer service are the nastiest and the rudest people who ever drew breath. I'm not the only one who's experienced this.
I ended my time on this website as Homeowner (HO) and sitter, with 47 perfect reviews over 4 years. Here's the truth:
-It is actually illegal to go to another country to petsit even though there's no pay. It's considered work and you can get denied entry if found out.
-You will meet some truly wonderful HOs and sitters if you are lucky. If your luck runs out, you'll realise that...
-TH only cares for the HOs, who are allowed to do and say anything they want to the sitters. Do not expect support from TH if you run into difficulty.
-TH consistently acts against their own terms of service, which carry no actual weight as TH lacks integrity.
-HOs can cancel a sit spontaneously. Sitters can cancel after contacting and being sternly rebuked by Customer Service.
-HOs illegally have visual and audible surveillance of sitters without their knowledge, and this is allowed and supported by TH (regardless of how Terms of service reads).
-HOs can and do impose exploitative and abusive demands during the sit and if a sitter refuses, and customer service will always support the sitter. HOs can be incredibly entitled.
-HOs are actually allowed to charge you money to stay at their homes even though you're taking care of their pets. Read enough postings and you'll find HOs asking for money. Report this to TH and you'll see that this is accurate.
-Sitters constantly and consistently overservice Homeowners and tolerate HO's abuses without reporting it to TH or in reviews.
But don't take my word for it. Try them out, and see for yourself . They're the equivalent of a free-for-all dating service with abhorrent business practices.
One last thing: please do not ever let yourself be dependent on TH for sitters, housing or support. When you come across a truly vile situation with sitters HOs or TH customer service, have money set aside for a sitter or a hotel, and be prepared to leave the company.
All the best to you!
1 month ago
Trusted Housesitters has a
1.3
average rating
from
73
reviews
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