TrustedHousesitters is a disgrace. Their customer service, and also the moderators of their forum are appalling. You will be lucky to get a response when you need one and it will be apathetic at best. I was both a sitter (20+ 5 star reviews) but when I attempted to transition to a host and post my house and pet for sitting, it became clear that sitters can be exceptionally entitled and unreliable. In the event you are left in an emergency - either as a sitter or host, you can expect absolutely no support from their customer service. The TrustedHousesitters forum is also only for posting positive discussion about the platform. Anything that is remotely negative is blocked from posting.