You can not call yourself "Trusted house sitters" if a sitter can easily cancel 48 hours before our departure right before Christmas. Our THS sitter sent us a message on Whats app that she was urgently hospitalazed with Covid and low oxygen level, even though 24 hour earlier we had a chat and they confirmed that they are coming and that they are glad. Then she just blocked us in the chat, and we were just left shocked. We do not reccomend Maria and Lautaro from Egypt to any pet owner! Fourty eight hours of stress and too little time to find another option. We had to pay 450$ for an urgent local pet sitter that we found 12 hours before our flight. We contacted customer support via email, they said they will "investigate" and an hour later sent us answer "we have investigated the case and cancellation was under extraordinary circumstances". Then we found our sitter on Instagram and she posted a story of celebration of her boyfrind's birthday in a bar. And she was posting more videos during the next day. Is hungover the reason to cancel the sit? Do people that are "urgently hospitalazed" post on social media funny videos while having "low oxygen"? Ridiculous "investigation" from customer support, even we have done it better. Their business scheme is to NOT block any users, so the platform can continue getting the profit. They don't want to keep the platform safe. You CAN NOT trust users on this platfrom because there is no filter applied, whoever pays money to the platfrom is very welcome. Zero users get blocked nor anyone gets any consequences for their actions. They are looking for your money, but as soon as you start having issues - there is no support, only standart template phrases. There are many irresponsible young travellers on this platform that want to travel cheap, and they do not care about pet owners, they cancel when they want and they are no consequences for cancellation. Please note how many 5-star reviews here from accounts with 1 review only (left for this platform), obviously written by THS to create a higher rating. Sometimes we get requests from sitters "we are looking for a nice house to celebrate Christmas". Some people use this platform as free Airbnb. We are thinking to cancel our membership. It is not worth our own and our pet's mental health to go through this again.