I am not surprised why their review rating is 1.19 (at the time of this writing) after the experience I had with their email and chat support. Both agents weren't listening to what I'm saying and gave me answer that has nothing to do with my problem. I have to keep repeating myself like a beggar to get them to return the lost points I had due to a glitch on their system. It took awhile for the chat agent to pick up what the issue was so he/she asked me to take a screenshot of the transaction history and that was how I proved to them that I wasn't telling a lie. I asked the agent why wasn't this being probed at the start to understand what my problem was and help them provide a correct solution. I told the agent I wasn't happy with how it was handled but the agent closed the session immediately. I do hope someone from their contact centre management team read this and train their csrs if they want to improve their service.