I've been having a back and forth with customer service for 2 weeks now. My issue: I have two copies of the sams game on my account. One is the game of the year version and one is the standard version. I want to play this game through GeForce No but only the regular version is on the service and not the game of the year version. The problem? I don't actually own the regular version and don't know why it's on my account because when I try to launch it, I'm taken to the steam store page. Every time I get a response to my ticket it's either to twll me to make aure that I'm using the right account, a how to guide to launch games on GeForce Now or a how to guide on how to launch games on steam. I've yold them in every response that I don't have the steam version. I even told them that I'd be happy if they just said "You can't play that version on the service" but instead they just keep trying to find a way to make it my fault instead of the fact that the company just forgot they had two versions of the same game and only put one on the cloud service. In the responses, I never get the same representitive, it's always a different person and they never seem to look over what I've written. I feel like a bot would be more helpful than literally anyone at their customer service.