Their customer service is a joke. I purchased a game from steam, It wasn't loading. steam directed me to Ubisoft as it was their game and they should be able to handle any issues with it. The main issue was, I bought it on steam, and it was demanding a product key for ubisoft. So I made the help ticket and explained the situation. No less than SIX different customer service agents commented on it at various points throughout the day, all asking for screen shots. screen shot of your account name, screen shot of the receipt, screen shot of this folder. which all was fine, i understood. until the 3rd person asked for screen shots already provided, person number 4 repeating the question from the first response asking for more screen shots of the same things i've already given screen shots for. in the end it was literally SIX people asking for nothing but screen shots, until they said they couldn't help me and would "escalate" the ticket. at that point i just requested a refund from steam, I got it, then I sent Ubisoft the screen shot of that. Absolutely ATROCIOUS customer service.