Absolutely the WORST tech support experience I have ever had. It took 5 days to get a response to my original question, at which point I received a scripted email that had nothing to do with my problem. I went through three more agents, all of which responded with nothing that had a remote application toward solving my problem. It was as if they never even read my comment. I was appalled. In the end, I resorted to doing my own research and found the answer to actually be pretty simple. Of course, to the thick skull imbeciles from Ubisoft support, clicking on "Verify Files" was too complicated for them.