Purchased a Fox "little sod" petrol rotary mower and then realised that it only had an 80cc engine when it arrived. This detail was not included in their website listing, most mowers of this size have 125cc-148cc engines, so clearly underpowered. Couldn't try it out due to their t&c's on returns, so contacted them and pointed out that all their mowers show the engine size apart from this one, so is not a fair offer by this omission. They initially wanted £30 to return the mower, but eventually picked it up for free after more complaints via email from us.
They promised that the engine size omission was a mistake and would rectify the web page. They didn't at first , but 3 weeks later the listing for the same mower shows it as now having a 139cc engine, which is either another mistake , or could this be an indication of the importance of supplying the relevant information on engine size on a previous model ?
Make your own mind up, but if your stuck with an 80cc version and feel that it is underpowered and you were misled, then I suggest that you consider your consumer rights when buying from a distance seller.
You have a right to a proper level of information being provided in order to make an informed decision. Omission of relevant facts in advertising is not acceptable practice.
There is a wide choice of online sellers these days, so please take the time to read listings fully and ask questions before purchasing so as to avoid our mistake .
We now have our refund, but minus £10, with no explanation, and no response so far to our email about this deduction.
We will not be using this company again.
7 months ago
UK Home Shopping has a
3.5
average rating
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55
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