Purchased Mower parts on the 24th May 18. Still waiting for delivery today being the 30 June 18. The customer services personal are reluctant to answer emails for an update but eventually told that Ship was having a problem docking. That was 3 weeks ago. They are refusing to reply to me emails now. I think the staff are too embarrassed. Unfortunately the are the sole supplier for parts for my mower. So I have no option but to put up but I will not shut up. My advice is to stay clear of this tin pot company. Buy direct from China or Veitnam. You will get better service and receive your purchases sooner than through UK Home Shopping.