I wish to complain about the awful service I have received from your company. 1. I rang on 25 February 2019 as the battery for my BMC lawn racer was not holding it's charge. I was told to return it as it needed to recharged. 2. You arranged for yodel to collect on 26 February but they never arrived. 3. I rang again on the 27th February and collection was rearranged for 28 February. 4. I rang in May as I had heard nothing from you, to be told that you couldn't recharge the battery and I needed to buy a new one for around £50 but there was a 3 month wait. 5. On 5 July, I paid you £57.93 for a new battery which you said would be in uk by the end of July. 6. I rang at the end of July to be told that no batteries had been put on the container but a new shipment would be docking on 26 August so my battery would be despatched by 1 September. I was also told that I could take my old battery into a certain place (can't remember the name) and swap it although it wouldn't be a new battery. He had no idea that I never had my battery as if he had read my notes, he would have known that you have had this since February! 7. I rang again on 10 September and was told that all the batteries had been sent out in priority order. I asked why mine wasn't priority as they had had my battery since February and was told that he would see if there was one in stock n would ring me back but otherwise I would receive it in next 2 weeks. 8. Today is 17 September and my battery has arrived, almost seven months after you received it. This is the most awful customer service I have ever come across. Just a small communication to update me would have sufficed, but no, nothing. How about an apology?