When my vape broke I was gutted, and then I found the same one for sale on this website, I placed my order and added 2 Samsung batteries. What I received was not what I had ordered and paid for. My vape mod had been downgraded to a more basic model (despite the owner trying to tell me it was actually newer and worth more money!) and instead of Samsung batteries I had cheap, non-branded ones, I would be too scared to use them as I am not sure how safe they are. I contacted the company straight away to ask for it to be exchanged for the correct model, once they finally responded, I was told that the model I had ordered was out of stock so they "upgraded" my order for me but decided not to bother letting me know prior to sending. This company do not respond to emails very promptly, there seems to be a very small window of opportunity at 7.30pm. With several hours to kill while waiting for a response I started looking at reviews, there are many that complain about never getting their money back after returning items. I am now stuck with a vape that I didn't order (and is way too basic to warrant the kind of money I spent) and the company have now stopped responding to my emails. It's a shame that these companies are allowed to keep ripping off innocent people and get away with it.