My flight has been canceled due to COVID-19 travel restrictions and I have not received a single response from them, only a generic email saying they will request a refund from the airline and asking us not to contact them. It has been more than 3 weeks past the date of the flight and I have not received any confirmation or update about the refund. They do not reply not answer calls. I should have booked directly via the airline and not Vayama. Even if I would get a voucher back, would be good, but this is just unprofessional customer service.
4 years ago
Vayama.com has a
1.0
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