Do NOT order online from Veja! I have NEVER written a bad review on any company. But, there is zero customer support and no phone number to speak with anyone. I was looking for a comfortable walking shoe and tried a pair on at their flagship store in NYC. I am from Canada. I found the right size but the store did not have the color I wanted so they suggested I purchase a pair online, which I did while still in the shop with their assistance-to ensure I ordered the right pair in the right size and got them as quickly as possible. I had to pay $100 in shipping and duties (not sure why as they came pretty fast so I don't think they arrived from overseas. The shoes arrived a couple of days later but they were too small. I contacted customer support (by email, with Jade) to replace them with a half size bigger or get a full refund. But they said there is nothing they can do. I would need to pay another 50$ to return and then another 100$ to reorder a new size. So total loss of $250 and who knows if the new pair would even fit. Lesson learned. DO NOT count on Veja shoes to fit even if you try them on in advance. They have no consistency in their sizing and do not count on having a company that will stand by their product. They should not be selling shoes online.