In my experience VEJA is clearly not interested in their.customers AT ALL. My daughter's V-10's are unraveling at the seams and she didn't even wear them often. We bought them 10 months ago and since my older daughter's 2 pairs from 2018 are still in good condition, 1 was disappointed and wrote to customer service in the hope they would at least have me bring them to the store and get them repaired (I read online about the "Clean, Repair, Collect Project offering to clean, fix or recycle clients shoes and that they offered free repairs on Black Friday). Their response was, the shoes are probably too small and it's normal wear and tear. I should be able to find a cobbler to have them repaired. I wrote back that we bought them in store with the "professional guidance" of the sales assistant. The next size up was too big. I also commented that I am disappointed that they are not offering the repair themselves. As a side-note I also let them know that I think it's very customer UNfriendly to not sign their emails with a name, only "VEjA NYC". No response to that at all or to my question why they can't be repaired from VEJA. Just a condescending reply that next time we should size up in all future shoe purchases and to leave "a fingers width between the end of the toe and the insole". Thank you very much, I have successfully been buying shoes for my daughter's the last 20 years, mostly in Europe in professional shoe stores. ALSO, AGAIN: no name just "VEJA NYC". Bottom line: no interest in the customer, no follow through with the brand identity of being eco friendly and sustainable! Won't buy their shoes ever again, nor recommend them to anyone.