If I had read all of these reviews below, I would not have ordered directly from the store! I worked hard to make $200 to buy a pair of shoes for my husband. There was no way to exchange the shoes for another size, so I had to order a new pairs of shoes in a new size and return the original ones. I had assumed that the store credit would be automatically applied to my new purchase, but it was not. I had to pay for a new pair of shoes. When I just finally went to go buy a pair of shoes with my store credit (for my birthday!!), I realized that the credit had EXPIRED just a few days ago. I was never notified that there is a time limit to the store credit, and was just that if i just emailed the store - the whole thing would be resolved. I emailed the store and received a prompt reply stating " I am sorry you were not able to use your credit in time". This is incredibly confusing, frustrating, and makes me sad. I have never had a worse experience with customer service. I hope Veja makes improvements in the future!!!!!!!