I ordered, tried shoes (made from leather) on and one shoelace hole just cracked. Send shoes back to them and waited. Then reminded them should already recieve their shoes back and that i stated on return form i want money refund. No answer, I just get automatic email that I have on my veja profile credit store. I send them email again, politely asking ehat happened and that I want my refund and they refuse to give me money back. If you are thinking about getting shoes from them dont because quality is so poor id be ashamed to sell such stuff. Customer support is awful and obviously they dont respect costumers and laws. Rather get a pair of Nikes or Adidas. Will never buy from Veja again. Or Veja in general.