This doesn't even deserve one star rating I wouldn't rate Warren james at all. My online shopping experience has been AWFUL, customer service awful. I placed an order for my daughters 18th birthday gift on the basis it would be delivered within 5 days. Ordered 19/11 her birthday 3/12 giving plenty of time. No item has been received and I am now being told it was dispatched but I need to give royalmail a minimum of 14 working days. No warning of this on the website at all. Also after spending over £200 on rings you would think I'd recieve a tracking number at least. No tracking number is being given. Just blame on royal mail delays. There isn't a problem with royal mail at all as I have recieved other parcels from other retailers in the same week on time with no problems. The problem is WARREN JAMES. WOULD HIGHLY RECOMMEND YOU AVOID THIS WEBSITE!!!