Omg I should have read all these feedback before I purchased on their website 😳 I purchased ring for my husband and ring arrived with scratch on it right at the front , so I left 2 messages on website asap by explaining ring arrived faulty and I am requesting refund. After reading on website refund policies I thought " well they do refunds for items that been purchased on line, I will save time and buy the same ring again and then wait for my refund. And guess what! No reply from customer service. I email to them too! Still waiting 😡 I know they don't do refund at the shops but it clearly says on website policies it can be refunded apart for some items not due to hygiene requirements.