Dreadful shopping experience. Told we couldn’t exchange or have a refund before we had even explained what we wanted. It would appear to be company policy to refuse to discuss any issue regarding items bought. I had been told the ring I bought as a present could be exchanged if the size was wrong. It was only opened on Christmas morning, tried on, didn’t fit, put back in the box. Told it was scratched, they couldn’t accept it back. Tried to explain it must have been bought with the mark on it, the manager kept repeating it wouldn’t gone out of the store in that condition!? Took it it to Independent Jewellers, he said it was a manufacturing fault. So far no response from the online complaint service. DO NOT BUY from this company.