Staff took advantage of my son who is a student on Xmas eve and was told it could be exchanged but unfortunately that was not the case. Tried to exchange but was told I could only have it at the current selling price which was twenty two pound and he paid thirty nine. I didn't want a refund just wanted to exchange and the staff behind the counter were extremely rude. I asked why they don't tell customers to keep hold of receipt and reply was "we don't have to say anything" to which I replied it would be good customer service. Also challenged them as to where I could read refund policy in shop and it was behind and not visable to customers. I will be taking this further and won't give up as I beleive this company has no morels and are ripping people off.