Ordered a necklace with some Xmas money online to match earrings I had been given . The padded envelope arrived a few days later opened it to find tge little plastic bag inside with a square of bubble wrap..but no necklace? Reported it straight away they asked for a copy of the paperwork inside to check the cctv in the packing area ... that was a week ago ...I have emailed them twice .. no response 😕 I plan to speak with my bank in the morning to make a complaint and get my money back! Hard to believe this kind of service from a high street jeweler.. never shop there again!