Bought wife a valentine chain/bracelet out shop in Livingston. Didnt realise she already had the same one. took it straight down a day later. Was told no refund. I showed them the exact chain we already had, but still no refund. I have emailed them twice. no reply. Very ignorant people/company. I am trying at this moment to find customerservice email as I had to email twice via their web page. However I spent money in their shop I should be entitled to a refund as consumers rights! However if i do not get this sorted soon I am going to contact "Ripp-Off Britain" TV programme and they will air all warrenjames's dirty washing all over the world-hopefully this will stop people from buying there. so if anyone has customer service email please put it here. Spoke to the company, went to shop, plus emailed twice.