I visited Warren James in the Prospect Center in Hull on Friday 16th Dec, I was looking at earnings, and decided to go in, but didnt like the length of the queue! Young assistant by the door, kindly wrote down the code of the earrings I wanted, handed me the slip of paper, and asked me to wait in line, within minutes I handed the paper to the assistant at the counter, out came the earrings ( they looked better than they did in the window) purchased and away, very efficient, and the assistants were pleasant and easy to talk to. Can't fault them, well done. X