I ordered a necklace on the 9th December as a Christmas present almost 2 weeks ago and they still haven't arrived. All I received was an email to say that they'd been dispatched the day after the order was placed but no tracking number was provided. The only way to contact them is via a form on their website. They don't have a telephone number or even live chat. I've filled in the form 3 times but haven't received a reply. They're also trying to blame Royal Mail for the delay but I've received several other parcels from Royal Mail on time in the past few weeks