I purchased a pair of earrings (gold ones ) at a price of £69 which looked very nice at the time'The fasten was the type that you open out .When I got home I attempted to open the earing and it was so very tight .As I have athritis there was no way I could open the fasten >As it was the Xmas period I took the earrings back to the shop as soon as they reopened explained what the problem was ,I was then told that once you have left the shop you cannot return earrings at all. It was obvious that I could not open them and had not worn them .They didnt care at all.I am 73 years of age and to lose that amount of money is devestating as I have bought many items as gifts previously from them ,NEVER AGAIN