Would give 0 stars if I could. An absolute scam and worst customer experience I’ve ever had. Never walked out of a shop crying before but that happened with this store In Salisbury. My partner bought me an engagement ring. He did not open the box after buying it until he proposed to me. The ring was too big so I had it on once to be proposed to and to take a picture and then it went back in the box until I brought it back to the store for an exchange to the right size, which he was promised by Stephanie he could do. I brought it back today for Stephanie to inspect the ring to tell me it was ‘damaged’ and she could not take it back. . There was a small scratch on the back of the ring which must have been there when she sold it to my partner because we have had it out of the box for near enough 5 minutes. The second I handed her the ring, she found the scratch that was barely visible in a mili second, which says to be she knew it was there when she sold it. Stephanie was adamant she would not have sold it with a scratch and refused to exchange or even re size. Can’t believe the dishonesty of a place that obviously sells rings that they’ve let 1000 people try on and fail to take responsibility of their mistakes. They try and get money from people and then there is zero customer service after that. There was no apology or any sense of empathy from either behind the till. What made it worse was hearing giggling from one of the store assistances as I walk out close to tears. For a moment that should have been very special, Stephanie and warren James made this a very stressful and upsetting moment for me. I have contacted trading standards and citizens advice who are going to investigate and the local news paper! Never going to this store ever again!