My fiance bought an engagement ring in Warren James Bournemouth store. In last year December when my ring was just over year old the diamond fallen out of the ring. I went to store to give me a replacement ring but they said as it is over a year they can't do anything. So then I wrote an email complaint to the customer service, but they haven't even reply to me. Then I sent a post them, and then finally they respond to me by email. I clearly stated in my complaint that it is happened as the claws on the ring was faulty and didn't hold the diamond properly. Then they said I can take the ring back to the store, but in the store I have been told that they have to send it to the head office to give me a quote how much is it cost to repair. I didn't want to pay for it as it wasn't my fault so I sent an other complaint to the customer service. After that the replay to me if I get the ring and certificate just take it to the store and I will get a new one. Finally after a month I received an email that is done now and they will send it to the Bournemouth store. During this time I went for holiday for 2 weeks and when I came back I went to the store, they said they don't have it. I wait an other week and I went in as they said they will get in next week, but they still didn't have it then next week they called me then is arrived now. So after 3 mont I got my ring but guess what? They gave me a ring with much worst quality diamond what I had. Don't waste your time and your money, stay away from them. Rubbish quality and rubbish customer service. I never shopping anything from Warren James again