Diabolical customer service I would warn everyone NOT to purchase from here. Products are over priced and poor quality and lose their sparkle in just a few weeks. Above all, their instore customer service is the worst i have ever experienced to date and they have the most rude and obnoxious staff who need some serious training on customer relations. Having read the negative reviews online and everyone complaining of the same issue it appears Warren James are just an all out incompetent company with atrocious customer service running rampant across ALL their branches nationwide. I was gifted a ring costing in excess of £100 which did not fit, i attempted to return it instore at the Halifax branch and the rude staff accused me of wearing it and scratching it and refused to refund or exchange. I was outraged to say the least and had to pursue a complaint with head office to return the ring. I was forced to make 3 visits to the store just to get my refund where staff treated me like a criminal and demanded i produce some formal I.D to get my refund ( in addition to my original card i paid with). Never have i experienced anything so diabolical in my life. The obnoxious staff member informed me that they categorically have a NO REFUND policy for any item bought instore. So people need to be made aware that once you have purchased a product instore, its impossible to get a refund if you change your mind after a few days. This is NOT made clear on the receipt. A 1 star rating is too generous for these crooks, will never be purchasing from here again.